Refunds and replacements

Files that are faulty

If a file is corrupted, incomplete or does not match its catalogue description, we will replace it or refund the purchase in full. That is our responsibility and we do not argue about it.

Change of mind

Because files are delivered immediately, change-of-mind refunds are not offered and this is stated before checkout. If you bought the wrong title by mistake, write to us before downloading and we will sort it out.

Duplicate charges

If you were charged twice for one order, send us both receipt emails and we will refund the duplicate to the original payment method.

How to claim

Email us with the order address, the title and a short description of the problem. Claims are answered by a person, not by an automated queue.