How files reach you

Digital delivery

The confirmation email contains a download link for each title you bought. The link points at our own file host and does not expire. If you lose the email, write to us from the address you used at checkout and we will resend it.

If a download fails

Tell us the title and what happened: a broken link, a partial file, a damaged archive. We will send a fresh link and, where the file itself is at fault, a corrected edition of the title.

Physical items

Our editions are digital. We do not hold stock and we do not ship physical goods. The print-ready files in each title are supplied so that you can print locally, at a print shop or at home, without asking us for permission first.

Licence keys

Where a title includes software or font files, the key is in the same email as the download. Keys are single-licence and are governed by the terms of sale.